FAQ

We work closely with carefully selected farms and maintain complete traceability from farm to cup. This direct relationship allows us to know exactly where the coffee comes from and how it was grown.

Kahawa selects specialty coffees recognized for their clarity, character, and quality. Each batch is roasted in small quantities in Asunción to highlight the unique qualities of the beans.

The result is a coffee that reflects both the character of the land where it was grown and the care taken at each stage of roasting.

Yes. Sustainability and fair trade are fundamental pillars of how we produce our coffee.

The farms we work with grow coffee using organic and regenerative practices that help restore soil health, foster biodiversity, and use only organic and natural pesticides and fertilizers.

By working directly with producers, we promote fair compensation, transparent sourcing, and stronger farming communities.

Kahawa coffee can be enjoyed using many brewing methods. Some popular options include:

• Pour-over (V60 or Chemex) for a clean and bright cup
• French press for a fuller body and richer texture
• AeroPress for a balanced and smooth extraction
• Espresso for a more concentrated flavor
• Automatic drip coffee maker for practical everyday brewing

For best results:

• Use freshly ground coffee.
• Prepare it with filtered water between 90°C and 96°C.
• Adjust the grind according to your brewing method
• As a general guide, use a coffee-to-water ratio of 1:15 to 1:18.

Our coffee is roasted in small batches and shipped shortly after. For optimal flavor, please enjoy within six weeks of the roast date, though it will keep well for up to three months.

Once opened, store the coffee in an airtight container at room temperature, away from light and heat. Avoid the refrigerator and freezer, and grind just before brewing whenever possible.

Yes, we have an exclusive corporate subscription service with reseller rates for businesses. We deliver freshly roasted organic specialty coffee to your workplace with no mandatory contracts. You can find out all the details and arrange a trial on our page [Office Coffee].

Yes. Kahawa offers Paraguay's first organic coffee subscription. You choose your coffee, grind size, and delivery frequency, and we take care of the rest: fresh coffee at your door before you run out.

Early subscribers get a 22% discount on their first order, and you can pause, skip, or cancel anytime.

Learn more about the subscription here.

Orders placed before 4:00 PM (Monday to Friday) will be processed the same day. Orders placed after that time will be processed the next business day.

Deliveries within Asunción generally arrive the next day. For other locations in Paraguay, delivery may take up to 72 hours depending on the zone.

Orders placed on weekends or holidays will be processed on the next business day.

If your product arrives damaged or defective, please fill out our contact form and include your order number. A brief description of the problem and a photo of the product will help us resolve it faster.

Once we review the situation, we will inform you of the available options, which may include a replacement, a refund, or store credit.

To request a refund, please complete our contact form and include your order number and a brief explanation of the reason. From there, we will guide you through the process.

To be eligible for a refund, the product must be unopened and in the same condition that you received it.

Once we receive and inspect your return, we will confirm the status of your refund. If approved, it will be issued to the original payment method used for purchase.

Depending on your payment provider, it may take a few days for the refund to appear in your account.